Support Tickets

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Open

1

Refund request - Failed Phase 1

Client requesting refund after failing Phase 1 challenge

medium
Assigned

In Progress

1

Trading account access issue

Client unable to access funded account after passing Phase 2

urgent
Assigned

Escalated

2

Payout delay inquiry from partner Andrea

Andrea asking about delay in commission payment scheduled for November 1st

high
Assigned

Critical: Platform technical issue affecting multiple clients

Trading platform experiencing intermittent connection issues

urgent
Assigned

Resolved

2

Client verification issue - Phase 2 documents missing

Client submitted incomplete Phase 2 verification documents

medium
Assigned

Partner pricing structure clarification

Lucas Dubois requesting clarification on passing fee commission rate

low
Assigned

Closed

0
No items